Refund policy

At Veranda Drinks, we want you to be completely satisfied with your purchase. Please read the following policy carefully.

Damaged or Faulty Goods

If your order arrives damaged or faulty, please contact us within 7 days of receiving your delivery. We will arrange a replacement or full refund at our discretion. Please include your order number and a photo of the damage when getting in touch.

Change of Mind

As our products are consumable goods, we are unable to accept returns or offer refunds for change of mind purchases. Please choose carefully before ordering.

Incorrect Orders

If we have sent you the wrong product, please contact us within 7 days of receiving your order and we will arrange to send the correct item at no additional cost. 

Please include your order number and a photo of the incorrect product sent when getting in touch.

How to Contact Us

To lodge a returns or refund request, please contact us at www.verandadrinks.com. Please include your order number and a description of the issue.

Veranda Drinks reserves the right to assess each request on a case-by-case basis. This policy does not affect your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.